Returns Policy
Due to our products being live, we do not take returns as they would not make the return trip. If you have any issues with your delivery, please Contact Us and we will evaluate if a refund is authorized.
Shipping
We only ship Priority Mail and we can only ship to USA addresses since our products are live. Note that some states have restrictions on our products, and some products may not be delivered (they destroy them).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Weight will include any water used to bag live plants or animals. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.